Tuesday, October 09, 2012

Comcast Customer Owned Modem Battle


I've unfortunately had to file an FCC Complaint because I have equipment that is receiving less than optimal service compared to leased equipment.

Comcast is no longer updating the firmware of Customer Owned Cable Modems. This is creating a situation that the data experience is subpar on customer owned equipment vs leased comcast branded equipment for $7 a month. The manufacturer of the hardware does not have the ability to remotely update the firmware.

http://bit.ly/QQD8iS

Attached is the Subscriber Agreement where this new practice was slipped in and customers were not informed nor had an opportunity to agree nor disagree.
http://xfin.tv/RMY5Lp
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