tag:blogger.com,1999:blog-3591685.post1758555579122112003..comments2022-12-05T05:23:59.484-05:00Comments on Noah's Blog: (Updated) October 2012 Comcast Modem ProblemsNoah Swinthttp://www.blogger.com/profile/01119853263049025615noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-3591685.post-73166067289214806062012-10-08T20:44:18.134-04:002012-10-08T20:44:18.134-04:00I've unfortunately had to file an FCC Complain...I've unfortunately had to file an FCC Complaint because I have equipment that is receiving less than optimal service compared to leased equipment.<br /><br />Comcast is no longer updating the firmware of Customer Owned Cable Modems. This is creating a situation that the data experience is subpar on customer owned equipment vs leased comcast branded equipment for $7 a month. The manufacturer of the hardware does not have the ability to remotely update the firmware.<br /><br />http://broadband.custhelp.com/app/answers/detail/a_id/17811<br /><br /><br />Attached is the Subscriber Agreement where this new practice was slipped in and customers were not informed nor had an opportunity to agree nor disagree. <br />http://www.comcast.com/Corporate/Customers/Policies/SubscriberAgreement.htmlNoah Swinthttps://www.blogger.com/profile/01119853263049025615noreply@blogger.comtag:blogger.com,1999:blog-3591685.post-22773915969310696562012-10-08T15:36:20.402-04:002012-10-08T15:36:20.402-04:00Hi Noah - Sorry for the trouble. If you are still ...Hi Noah - Sorry for the trouble. If you are still experiencing problems, please feel free to contact us. We are here to help. <br /><br />Thanks!<br /><br />Mark Casem <br />Comcast Corp. <br />National Customer Operations<br />We_can_help@cable.comcast.com<br />ComcastCares1https://www.blogger.com/profile/08674914397949330483noreply@blogger.com