Tuesday, October 09, 2012

Comcast Customer Owned Modem Battle

I've unfortunately had to file an FCC Complaint because I have equipment that is receiving less than optimal service compared to leased equipment.

Comcast is no longer updating the firmware of Customer Owned Cable Modems. This is creating a situation that the data experience is subpar on customer owned equipment vs leased comcast branded equipment for $7 a month. The manufacturer of the hardware does not have the ability to remotely update the firmware.


Attached is the Subscriber Agreement where this new practice was slipped in and customers were not informed nor had an opportunity to agree nor disagree.

1 comment:

ComcastCares1 said...

Noah - what type of modem are you referring to. Will you please send us the details at We_can_help@cable.comcast.com?


Mark Casem
Comcast Corp.
National Customer Operations